Refund & Return Policy
Customer Satisfaction Is Our Priority
At Holy Bibles Garden, we strive to provide high-quality Holy Bibles, Christian books, church essentials, and spiritual products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Eligibility for Returns
You may request a return if:
- You received a damaged or defective product.
- You received the wrong item.
- The product was delivered in poor condition.
To be eligible for a return, the item must be:
- Unused and in its original condition.
- Returned with its original packaging.
- Accompanied by the order or purchase details.
2. Return Request
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Kindly provide:
- Order Number
- Product Name
- Clear photos of the product and packaging
- A brief description of the issue
Our team will review your request and assist you as quickly as possible.
3. Refund Process
Once your returned item is received and inspected:
- If approved, your refund will be processed.
- Refunds will be issued to the original payment method used during purchase.
- Processing times may vary depending on your bank or payment provider.
4. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products damaged due to misuse or improper handling.
- Used or opened products that cannot be resold.
- Gift cards or promotional items (if applicable).
- Products returned without prior approval.
5. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, eligible return requests may be considered according to this policy.
6. Shipping Charges
- Shipping charges are generally non-refundable unless the return is due to our error.
- If the return is approved because of a damaged, defective, or incorrect product, we will provide appropriate assistance with the return process.
7. Policy Updates
Holy Bibles Garden reserves the right to modify this Refund & Return Policy at any time. Any changes will be posted on this page.